> FAQ

1. what happen after purchase?

as soon as you have completed payment, you will recevie an email and be given a link to download the software. The link is available immediately, and also available in your My account page on the online shop.


2. what will I get in this purchase?

you should receive the following e-mails:
  • Subject: Welcome! - which contains account details if you have set up an account during checkout
  • Subject: Order Confirmation - order details
  • Subject: Payment accepted - which contains your order reference (For example: QIIXJXNUI or QIIXJXNUI#1)
  • Subject: Virtual product to download - which contains a direct link, click to download your product.


3. I can not find any mail in my inbox after the purchase

Please check your Junk box, sometimes it can be mistreated as it contains a zip link.

If you still can not find the email which contains the link, answer this question:

Have you registerd an account during the checkout?
-If the answer is YES - please log in your My account page with your email address and password, you should be able to see the link within the "order history"
-If the answer is NO - please use Guest Tracking page with your order reference and email address


If you still have a problem, please contact us for assistance.